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At SportDress, we are committed to providing our customers with a smooth and hassle-free shopping experience. Please review our updated refund and return policy below.
1. Overview
- Our return and refund policy allows for returns within 14 days from the delivery date.
- If 14 days have passed since your item was delivered, we cannot offer a full refund or exchange.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Used or worn garments or accessories
- Gift cards
- Clearance items (all sales are final)
- Surprise Singlets (all sales are final)
To complete your return, we require proof of purchase. Do not send your purchase back to the manufacturer.
3. Refund Process
3.1. Refund Approval
- Once we receive your returned item, it will be inspected.
- You will be notified via email about the approval or rejection of your refund.
3.2. Approved Refunds
- If approved, refunds will be processed within 7 business days and automatically applied to your original payment method.
3.3. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
- Check with your bank.
- Contact your credit card provider, as processing times may vary.
- If you’ve done both and still haven’t received your refund, contact us at supremesinglets@gmail.com.
4. Return Shipping Costs
- Customer-Initiated Returns: If the return is due to personal preference or an order mistake (e.g., incorrect size ordered), the customer is responsible for return shipping costs.
- Company Errors: If the return is due to an error on our part (e.g., wrong item shipped, defective item), we will provide a prepaid return label.
5. How to Return Your Item
- Visit our website: SportDress to submit a return request.
- Once approved, you will receive detailed return instructions.
- Send your return to the following address:
SportDress
Attn: Al Majaz 1, Sharjah, UAE
6. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, email us at info@sportdress.co with details about the issue.
7. Gifts
- If the item was marked as a gift when purchased, you will receive store credit for the value of the returned item.
- If the gift giver did not mark it as a gift, we will issue a refund to the original purchaser.
8. Need Help?
For any questions regarding refunds or returns, please contact our Shipping Team:
Phone: +971 56 462 0473
Email: info@sportdress.co
Purple Geometric Modest Swimwear
1 × AED180.00